ViciStack Call Center Tech Podcast

The podcast for call center operators who want straight answers instead of vendor pitches.

ViciStack Call Center Tech covers VICIdial configuration, Asterisk administration, VoIP troubleshooting, and call center optimization. Each episode is a focused deep dive on a single topic — no filler, no interviews, no ads. Just the technical details you need.

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All Episodes

Ep. 9: SIP Registration Failed: Every Error Code Explained With Fixes

Every SIP registration error code — 401, 403, 404, 407, 408, 500, 503 — explained with root cause analysis and fixes for Asterisk and VICIdial environments.

Duration: 5:25 | Show Notes | Full Article

Ep. 8: Asterisk Manager Interface (AMI): The Complete Developer Guide

AMI developer reference — manager.conf setup, TCP socket connection, authentication, Action commands, Event handling, and building real-time call center dashboards.

Duration: 4:53 | Show Notes | Full Article

Ep. 7: VICIdial Dial Hopper: How It Works and Why Yours Is Empty

How VICIdial’s dial hopper pre-loads leads, why it goes empty, and how to fix it. Covers hopper architecture, VDHopper cron, list filters, and timezone restrictions.

Duration: 7:12 | Show Notes | Full Article

Ep. 6: VoIP MOS Score: What It Means and How to Fix Bad Call Quality

VoIP call quality measurement — MOS scores, jitter, packet loss, latency thresholds, and practical fixes for Asterisk and VICIdial high-volume environments.

Duration: 6:03 | Show Notes | Full Article

Ep. 5: SMS Campaigns for Call Centers: Compliance, Cadence, and What Actually Converts

SMS campaign strategies — 10DLC registration, A2P compliance, TCPA rules, message cadence optimization, and conversion data from multi-channel outbound operations.

Duration: 7:50 | Show Notes | Full Article

Ep. 4: The Complete VICIdial Setup Guide: From Bare Metal to First Dial

Step-by-step VICIdial installation for 2026 — ViciBox 12.0.2, AlmaLinux 9, SIP trunk configuration, WebRTC for remote agents, and every common gotcha.

Duration: 7:43 | Show Notes | Full Article

Ep. 3: Contact Rate Optimization: The Math Behind Getting More Humans on the Phone

The actual math behind reaching more live humans per hour. Dial timing, list hygiene, caller ID rotation, timezone targeting, and the metrics that matter.

Duration: 7:33 | Show Notes | Full Article

Ep. 2: VICIdial: The Complete Guide to Open-Source Call Center Software

Everything about VICIdial — architecture, features, deployment options, costs, and scaling from 10 to 500 seats. The overview episode for anyone evaluating the platform.

Duration: 7:03 | Show Notes | Full Article

Ep. 1: VICIdial AMD Configuration: The Complete Guide to Answering Machine Detection

Deep dive into AMD — algorithm internals, dialplan configuration, AMDMINLEN for DID protection, iOS 26 call screening impact, and when to use vs. disable AMD entirely.

Duration: 8:37 | Show Notes | Full Article

About the Show

ViciStack Call Center Tech is produced by the ViciStack team. We’ve deployed 100+ VICIdial installations and built the tooling that keeps high-volume call centers running. Every episode comes from real production experience, not documentation copypasta.

New episodes drop weekly. Each one is paired with a full written article on the ViciStack blog so you can read or listen — whichever works for you.

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